FAQ

Returns

Returns on unused goods may be requested up to ten days of order’s arrival. Shipping charges are non-refundable and return shipping is the buyer's responsibility. Some items including made-to-order products may not be eligible for return. Please see individual product page for details.

Due to the inherent fragile nature of ceramic, we do not issue refunds or replacements for broken pieces. Please handle with care and consideration for the material.

Pipes

About: Pipes are slip cast in either porcelain or stoneware mid-fire clay. Only non-toxic food safe glazes are used.

General handling & Cleaning: These products are relatively fragile and should be treated with care. To avoid damage, never tap the pipe against anything. To dislodge debris use a toothpick or blow through it. The exterior may be wiped off with isopropyl alcohol. To clean interior, pour in a mixture of isopropyl alcohol and coarse sea salt over a sink while plugging holes. Shake and pour out liquid. Repeat as needed. Rinse with water when finished.

Gold: Our gold finish is a 22kt real gold overglaze that is brushed onto the glazed piece and fired on. Use a micro fiber cloth to clean smudges. Avoid abrasives or repeated rubbing which can scratch the gold. 

Mugs

General handling & Cleaning: Gold finish is not microwave or dishwasher safe. Ceramic mugs without a gold finish may be washed in a dishwasher, however harsh detergents can eventually tarnish ceramic surfaces.